Shipping Policy
We deeply cherish each and every one of our customers. Our foremost priority is ensuring that your women’s fashion items reach you as swiftly as possible. Below, you’ll find a detailed breakdown of the order process, from payment to delivery.
Note: Our orders only include product fees and shipping fees (where applicable). Customers are not required to pay any importing fees, duties, or VAT (Value-Added Tax).
Payment Confirmation
Once your order has been authorized and verified, a confirmation email will be promptly sent to you.
Order Processing
Typically, it takes 1-2 business days to process your order, regardless of the country. Please be aware that holidays and weekends are not considered business days.
Shipping
Shipping generally takes approximately 7 to 14 business days to reach its destination, applicable to all countries. When your order is dispatched, we will send you an email notification containing a tracking number.
Shipping Fee: For all countries, we charge a flat rate of 6.99fororderstotalinglessthan75. Orders totaling $75 or more qualify for free shipping.
Delivery
Please Note: The total time it takes for you to receive your order is the sum of the order processing time and shipping time. For instance, if you order a coat, it will require 1-2 business days for processing and then an additional 7-14 business days for shipping. Thus, you can anticipate receiving it within 8-16 business days, regardless of the country.
Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order includes a “PO Box”, the system will review and make a judgment based on the delivery logistics you’ve chosen. If the selected logistics method cannot deliver to an address containing a “PO Box”, the system will flag the order as abnormal, and our customer service team will notify you to either modify the address or cancel the order.
Track Order Status
You can track your order status independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the tracking number. You should be able to see updates within 72 hours of receiving this email.
If you wish to track your order, simply click on “Track Order” for the latest information. If there are no updates, you can send us an email to inquire about the details.
Causes of Delay
Tracking updates may be delayed in the event of force majeure circumstances, such as:
- Adverse weather conditions (heavy rain, tornadoes, floods, earthquakes, etc.)
- Local disruptions like strikes, statutory holidays, major international conferences, etc.
- Shortages of flights and personnel during peak seasons, along with other local factors.
Contact Information
Should you have any queries or require assistance, please don’t hesitate to reach out to us.
- Address: RM.517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG HONG KONG
- Telephone: +852 65039824
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00-17:00 (UTC+8)
On business days, we aim to respond to your inquiries within 24 hours.
