FAQs
Payment Methods
Q: What payment methods do you accept?
A: We accept a variety of credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay for your convenience. Simply enter your card details at checkout, and your payment will be securely processed.
Sizing Assistance
Q: How do I know what size to order?
A: To ensure you select the perfect fit, we recommend checking the size chart provided on each product page. If you need further assistance or have specific sizing questions, feel free to email us at [email protected]. Our team will be happy to help you find the right size.
Order Cancellation
Q: Can I cancel my order?
A: Yes, you can cancel your order and receive a full refund if you do so before your item is shipped. Once the order has been dispatched, cancellation is no longer possible.
Order Modifications
Q: Can I change my order after I place it?
A: If you need to make any changes to your order, please contact our customer service team immediately at [email protected]. We will do our best to accommodate your request. However, if the order has already been shipped, we are unable to make any modifications.
Order Delivery Time
Q: How long will it take for my order to arrive?
A: The delivery time of your order is the sum of the order processing time and shipping time. For instance, if you order a pair of pants, it typically takes 1-2 business days for processing and an additional 7-14 business days for shipping. Therefore, you can expect to receive your order within 8-16 business days.
Order Tracking
Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive an email containing a tracking number. You can use this number to track the progress of your package and stay updated on its estimated arrival time.
Returns and Refunds
Q: Can I return my item if I am not satisfied with it?
A: Yes, we accept returns within 30 days of the date of purchase. Items must be returned in their original condition with all labels attached. If the return is due to our responsibility, we will reimburse you for the shipping costs. However, if the return is your responsibility, you will be responsible for the shipping costs. For further assistance or to initiate a return, please email us at [email protected].
Refund Processing Time
Q: How long does it take for a refund to be reflected in my account?
A: Once we receive the returned item, it may take up to 7 business days to process the refund. The actual time it takes for the refund to reflect in your account may vary due to different processing times between payment providers.
Contact Information
If you have any additional queries or need further assistance, please don’t hesitate to reach out to us.
- Address: RM.517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG HONG KONG
- Telephone: +852 65039824
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00-17:00 (UTC+8)
On business days, we aim to respond to your inquiries within 24 hours.
