Payment Methods
Accepted Credit Cards
We gladly accept the following credit cards for your women’s fashion purchases: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we offer the convenience of Apple Pay. When you reach the checkout stage, simply enter your card details, and rest assured that your payment will be processed securely.
What to Do If Your Credit/Debit Card Payment Is Declined
Place a New Order
In the unfortunate event that your payment is declined, you’ll need to initiate a new order. Unfortunately, we are unable to reinstate orders once a payment has been declined.
Conduct Necessary Checks
To minimize the chances of your new order being declined, we recommend performing the following checks:
- Card Details Accuracy: Double-check that all the information on your card is correct, especially the expiry date.
- Security Code Entry: Ensure you enter the three-digit security code (located on the back of the card) accurately.
- Card Issuer Inquiry: Your card issuer might have declined the payment without informing us of the reason. It’s advisable to check with them directly or contact your bank for clarification.
If you’ve verified all the above and still encounter issues, consider using a different card or opting for an alternative payment method.
Next Steps
- 3D Secure Decline: If your payment was declined through 3D Secure, please reach out to your bank for further details.
- Error Message Handling: Should you receive an error message, kindly contact us with as much information about the issue as possible, including the specific error message you encountered. We’ll strive to resolve it promptly.
Security and Privacy
Your security is our top priority. Our website employs advanced encryption techniques to safeguard your payment information during processing. Moreover, we adhere to PCI-DSS standards to ensure your data remains protected throughout your shopping experience. We also take fraud prevention seriously, subjecting all credit and debit card transactions to validation and authorization by both us and the card issuer.
When making online payments with your card, you may encounter 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or engaging in additional authentication methods such as fingerprint scanning or two-factor authentication. For more information regarding authentication procedures, please consult your card-issuing bank.
Order Confirmation
Upon successful completion of your payment, you will receive an order confirmation email. If it doesn’t appear in your inbox, please check your spam or junk folder.
Contact Information
Should you have any queries or require assistance, please don’t hesitate to get in touch with us.
- Address: RM.517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG HONG KONG
- Telephone: +852 65039824
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00-17:00 (UTC+8)
On business days, we aim to respond to your inquiries within 24 hours.
